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Category: CX

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Analytics and Customer Service

How many of us have lost our cool while on the phone with customer service? Improving phone-based customer experiences has potential to yield incredible value to marketers and brands. Here’s how the application of analytics-based solutions can improve your brand’s reputation, illuminate consumer insights, and build customer loyalty.

11/06/19

  • CX

Three Takeaways From the 2019 Pharma CX Summit

After attending the 2019 Pharma CX Summit, our UX guru, William Miranda, serves-up the latest insights about delivering seamless customer experiences for patients, payers, and healthcare providers, including empathy-centered design and the impact of voice technology on today’s healthcare ecosystem.

05/13/19

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