Governments at the federal, state and local levels are playing roles that they are neither qualified nor prepared to play. Politicians are entrusted to decipher and disseminate medical intelligence to the communities they represent–but historically silenced groups (female, Black, AAPI, Jewish, LGBTQIA+, etc.) continue to have a general mistrust of the healthcare system. How do we earn back their trust?
11/08/21
How many of us have lost our cool while on the phone with customer service? Improving phone-based customer experiences has potential to yield incredible value to marketers and brands. Here’s how the application of analytics-based solutions can improve your brand’s reputation, illuminate consumer insights, and build customer loyalty.
11/06/19
After attending the 2019 Pharma CX Summit, our UX guru, William Miranda, serves-up the latest insights about delivering seamless customer experiences for patients, payers, and healthcare providers, including empathy-centered design and the impact of voice technology on today’s healthcare ecosystem.
05/13/19