Author: William Miranda

A forward-thinking POV on how miniaturized conversational AI devices can advance to support better health in times of crisis and beyond. These devices do not exist in this form—yet, but with the proper innovative thinking and use cases have potential to improve lives.

With 285 million people living with low vision or total blindness, here are seven guidelines for designing a more inclusive online experience for patients with visual impairments.

After attending the 2019 Pharma CX Summit, our UX guru, William Miranda, serves-up the latest insights about delivering seamless customer experiences for patients, payers, and healthcare providers, including empathy-centered design and the impact of voice technology on today’s healthcare ecosystem.